Privacy Policy










1.           Introduction

1.1               Guildford Sound & Light Limited takes the privacy of your information very seriously.  This policy explains how and for what purposes we use the information collected about you via and (referred to below as the “Site”).  Please read this privacy policy carefully.  By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collect about you via this Site.

1.2               If you have any queries about the policy, please get in touch with at and we will do our best to answer your questions.


2.           What information we collect

2.1                For finance applications we will collect the following information from you:

2.1.1             name, a user name, age;

2.1.2             email address, postal address, telephone number;

2.1.3             login password;

2.1.4             your address history for the past 3 years including your residential status;

2.1.5             your employment details and;

2.1.6             your bank account number and sort code.


2.2                We use this information to process a loan application with one of our finance providers. All of the finance providers we use are GDPR compliant. If you would like details of our Finance Providers, please email us at

2.2.1             Your bank details and date of birth are immediately deleted by us once the application has been processed with the relevant finance provider.

2.3                For deposit payments made over the phone, we will take your Payment Card Details and 3 digit CVC number.  The CVC number is immediately deleted after the transaction.


3.           Use of this information

3.1                We will use this information in order to:

3.1.1             process orders or applications submitted by you;

3.1.2             verify your identity;

If you choose to OPT IN for further information and updates we will

3.1.3             send you information about our products and services;

3.1.4             carry out marketing analysis;

3.1.5             to obtain your views or comments on the services we provide; and

3.1.6             add your details to our mailing list.

4.           Information automatically collected from your computer

4.1                Log Files / IP Addresses: When you visit the Site our web server automatically records your IP address.  [This IP address is not linked to any of your personal information.]  [We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.]

4.2                We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.


5.            Cookies

5.1                When you visit the Site we may store some information (commonly known as a “cookie”) on your computer.  Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you.  Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.  Passwords and credit card numbers are not stored in cookies.  A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.  We use cookies for the following purposes:

5.1.1             [we use cookies so that you do not have to re-enter your details each time you visit the Site]; and

5.1.2             [we use cookies to track how our site is used and to improve and update our content]  

5.2                   You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this)[, but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies].

6.            Changes to your details

We aim to keep our information about you as accurate as possible.  If you would like to review or change the details you have supplied us with, please contact us as set out below.


7.            Security

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use [we use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us].  All financial information provided to us is deleted from the server when each order has been processed.


8.           Linking to third party websites

8.1                We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

8.2                In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.


9.           Changes to our Privacy Statement

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we would notify you via email.  You will have a choice as to whether or not we use your information in this different manner.  In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.  In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.


10.         Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at or write to us at Guildford Sound & Light Limited, Units 22-23 Enterprise Estate, Moorfield Road, Slyfield Green, Guildford, Surrey GU1 1RB.


12.         Consumer Finance - Complaints

Click here for our consumer finance complaints proceedure.